No Products in the Cart
Light sticks are non-refundable.
Light sticks undergo thorough testing and inspection by the Music Plaza quality control team before being shipped out. However, in the event of damage or malfunction occurring during transportation or for other reasons, returns will be accepted within 10 days from the delivery date for exchange purposes only. It's important to note that any returned items showing signs of use, misuse, alteration, or missing components will not be accepted and will be returned to the customer at their expense. Additionally, items that are not from Music Plaza, are non-official, or deemed fake will not be accepted for return and will be sent back to the customer at their expense.
(We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!).
We kindly request that all customers who receive their parcels film unboxing videos of their items from start to finish. This practice helps us ensure the best quality control possible.
Please ensure that you film yourself opening the products as your own proof, particularly if you did not receive a photo card or any other inclusions that were supposed to be inside the product.
If you notice that you are indeed missing an inclusion, please send us the video file along with your order number. Our customer support team will be glad to assist you.
We would like to let you know that any missing items cannot be redeemed without your video proof. Please make sure you film the video starting from before the plastic wrap is ripped.
The outer box of the product is for protective purposes only and is intended only for the actual product inside the package. Although we have a quality control team that checks every item before shipping, Music Plaza is not responsible for minor scratches, bends or damage to boxes that occur during transit.
When returning package(s), customer must contact Music Plaza via e-mail only for Return Authorization Number and must follow the Music Plaza's instruction on how to return the package (We will not accept any phone calls and returned package(s) without return authorization number). Please be informed that we can refund shipping costs only if the return is a result of our error. (We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!)
Special orders or backordered item(s) are re-stocked within approx. 2 weeks(Time can vary). You will be notified of your special order or backorder status within 30 days of your inquiry. (We will send you an update via email.)
1. Products ordered from Music Plaza Webstore for delivery outside the United States may take up to eight (8) weeks from the ship date to arrive at the designated destination.
2. Products ordered from Music Plaza Webstore for delivery outside the United States may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You acknowledge that You may be listed as the declarant on any customs declaration(s) associated with Your order(s), as applicable. You will be responsible for payment of any such import duties and taxes. Further, You shall be responsible for any local pickup or specified delivery with Your local postal service. Music Plaza has no control over these charges and local requirements and cannot predict their amount. Please contact Your local customs office, post office, or carrier services(ex: DHL, FedEx) for further information before placing Your order.
3. You must make sure that You comply with all applicable laws and regulations of the country for which the products are destined. Music Plaza will not be liable for any breach by You of any such laws.
Music Plaza uses the latest technology to protect your credit card information. All your transactions are secured by a 128-Bit encrypted Secure Socket Layer. Your credit card or private information will not be released to anyone. You may also fax or email your card information to us.
All ordered items will be shipped via USPS, UPS or FedEx within 48 hours of receipt of your order, provided that your order is placed before 1:00 PM Pacific Standard Time on business days (excluding Saturdays, Sundays, and holidays). Please note that high order volumes may impact delivery times.
Unlike USPS, our standard shipping method (UPS or FedEx) is fully trackable and fully insured. This is necessary to protect your package from any unexpected incidents, such as a lost package by the carrier. Please be aware that the carrier might request a signature from the receiver for prompt delivery, ensuring the protection of both customers and Music Plaza.
Processing times are not to be taken as shipping times, and although we try our best to ship out the day of for orders with Next Day, 2nd Day, and 3-Day shipping methods, it will not be guaranteed.
We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers
"All packages are labeled with a tracking number provided by USPS, UPS, and FedEx. It's important to note that once a package has been delivered and is confirmed as such on the tracking number, we are not held liable for any further matters concerning the package."
Please note that mixed orders of CDs + Merchandise + Posters (CD+Poster versions are exempt) will NOT qualify for USPS Media Mail. If you would like to select Media Mail as your preferred method of shipping, please make TWO SEPARATE transactions - one for albums and another for merchandise+posters. Posters and merchandise can be shipped out via USPS First Class or Priority.
We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers. We will re-send the package(s) and the customer will be charged full price of Shipping & Handling for re-sending the package(s) . Customer may cancel the order(s) due to returned package(s) but the shipping & handling charge would be still remaining of full price.
Music Plaza exclusively offers UPS and FedEx as carrier services, ensuring fully trackable and reliable delivery options. It's important to note that these carriers may require a signature from the receiver to facilitate prompt delivery and ensure the security of both customers and Music Plaza.
Music Plaza also provides USPS as a carrier service. Please note that Music Plaza also not responsible for the package that sent via USPS unless that package has been insured.
We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers
For more information on shipping rates email support@musicplaza.com
*Music Plaza has the right to refuse service to anyone for any reason.
